Click on one of the questions below to see its answer.

About Highlights Clubs

1. How do Highlights Clubs work?
2. What is your guarantee policy?
3. What is your privacy policy?
4. What is your customer promotion/communication policy?
5. Who can I contact about Highlights Clubs and how can I reach them?
6. What ages are Highlights Clubs appropriate for?
7. Club pricing and other information...

About Ordering

1. How can I order?
2. Can I send this product as a gift to someone a different address?
3. Can I send outside the United States?
4. Can I order individual titles or shipments?
5. Can I order individual books or shipments? Can I purchase multiple copies of one shipment or book?
6. Can I reinstate a club that I cancelled previously without receiving duplicate shipments or books?

About Payment

1. How do I make my Club payments?
2. What credit cards do you accept?

About Delivery

1. When will my first shipment arrive?
2. How are shipments delivered?
3. What comes in each shipment?
4. How often will shipments arrive?
5. Can I change the frequency of my shipments?
6. Can I temporarily suspend delivery of my club?
7. How long will my club membership last?

About Your Club Membership

1. How can I change my address?
2. How can I return a shipment?
3. What if a shipment is damaged?
4. Can I make changes to my club membership?
5. Can I switch to a different club?
6. How can I cancel my membership?

Miscellaneous

1. Why are children's names not displayed on your website?

About Your Subscription

1. How do Highlights Clubs work?

   Each club consists of a series of puzzle-based products for children with shipments delivered every 4 to 6 weeks:

   • In the case of Hidden Pictures Playground, Puzzlemania, Mathmania, and Puzzle Buzz you get 2 puzzle books in each shipment.
   • With Which Way USA you get 2 state puzzle books and 2 state maps in each shipment.
   • Top Secret Adventures brings you 1 kit per shipment consisting of a puzzle book, guidebook, jigsaw puzzle, 6 villain cards and case file.

   As each shipment arrives, you have 10 days to decide whether to keep it or return it to Highlights. You only pay for the shipments you keep. You can stay in the program as long as you like.

   To discontinue your club membership visit our customer care center online
   or call our toll-free number: (800) 962-3661.
   You may also return your invoice marked "cancel."

2. What is your guarantee policy?

   Highlights guarantees 100% satisfaction on all of its products. Click here for policy details.

3. What is your privacy policy?

   Click here for our privacy policy.

4. What is your customer promotion/communication policy?

   Highlights has multiple product lines of which our customers are not always aware; we may contact you to let you know about one of our exciting products. Also, we sometimes make our customer names and addresses available to other carefully screened companies whose products we believe might be of interest. Please be assured we do not release children's names. Customers who do not wish to receive such mailings can change their communication preferences using our Communication Preferences form.

5. Who can I contact about Highlights Clubs and how can I reach them?

   To contact us about Highlights Clubs, please click here.

6. What ages are Highlights Clubs appropriate for?

   Here are our age recommendations:
   Hidden Pictures Playground®: 3 and up
   Puzzlemania®: 6 and up
   Mathmania®: 7 and up
   Which Way USA®: 8 and up
   Top Secret Adventures™: 8 and up
   Puzzle Buzz™: 4 to 8

7. Club pricing and other information...

   For prices and other information about individual clubs, click on the titles below:

   Puzzlemania®
   Mathmania®
   Which Way USA®
   Top Secret Adventures™
   Hidden Pictures Playground®
   Puzzle Buzz™

About Ordering

1. How can I order?

   You can order online by clicking on one of the club titles below:

   Puzzlemania®
   Mathmania®
   Which Way USA®
   Top Secret Adventures™
   Hidden Pictures Playground®
   Puzzle Buzz™

   Or you can call our toll-free number: (800) 962-3661.
   
   or write to:
   Highlights Clubs
   P.O. Box 4002862
   Des Moines, IA 50340-2862

2. Can I send this product as a gift to someone at a different address?

   Yes. When you order online you have the option of sending the shipments to a different address than your billing address. However, both addresses must be in the U.S. If you phone in your order, please specify that it is a gift order.

3. Can I send outside the United States?

   At this time we can only bill and ship within the United States (including APO, FPO and U.S. Territories - any place that has a U.S. ZIP Code.)

4. Can I order individual titles or shipments?

   Yes, if you know of a specific book or shipment you would like to order, please call this toll-free number: (800) 962-3661.

5. Can I order individual books or shipments? Can I purchase multiple copies of one shipment or book?

   Yes. You can order individual books or shipments, and you can also purchase multiple copies of one shipment or book by contacting our customer care center. Just click here or call our toll-free number: (800) 962-3661.

6. Can I reinstate a club that I cancelled previously without receiving duplicate shipments or books?

   Yes. You can reinstate your club membership and avoid receiving duplicate books or shipments by calling our toll-free number: (800) 962-3661.

About Payment

1. How do I make my Club payments?

   You can:

   • Make a payment on a balance due
   • Change to a different credit card
   • Pay for an individual shipment
   • Participate in the Easy Pay program, which saves you time, effort, and postage.

   by clicking here or you may also call our
   toll-free number: (800) 962-3661 or mail your payment to:
   
   Highlights Clubs
   P.O. Box 4002862
   Des Moines, IA 50340-2862

2. What credit cards do you accept?

   We accept MasterCard, Visa, Discover and American Express.

About Delivery

1. When will my first shipment arrive?

   You should receive your first shipment 4-6 weeks after your order is received by Highlights.

2. How are shipments delivered?

   Shipments are delivered through the U.S. Mail in transparent packaging so you always know exactly what you are getting.

3. What comes in each shipment?

   Puzzlemania: Two puzzle books per shipment.

   Mathmania: Two puzzle books per shipment.

   Which Way USA: Two state puzzle books and state maps per shipment.

   Top Secret Adventures: One puzzle book, country guidebook, jigsaw puzzle, case file and 6 villain cards per shipment.

   Hidden Pictures Playground: Two puzzle books per shipment.

   Puzzle Buzz: Two puzzle books per shipment.

4. How often will shipments arrive?

   Your shipments should arrive every 4 to 6 weeks.

5. Can I change the frequency of my shipments?

   Yes. You may change the frequency of your shipments to be sent every 15, 30, 60, or 90 days by visiting our customer care center online or you may also call our toll-free number:
   (800) 962-3661.

6. Can I temporarily suspend delivery of my club?

   Yes. You may temporarily suspend delivery of your club for up to 90 days by visiting our customer care center online or you may also call our toll-free number: (800) 962-3661.

7. How long will my club membership last?

   You may stay in a Highlights club as long as you like or until the program is complete. There is no minimum number of books to buy, and you may cancel at anytime. To discontinue your club membership visit our customer care center online or call our toll-free number: (800) 962-3661." You may also return your invoice marked "cancel".

About Your Club Membership

1. How can I change my address?

   You may change your address by visiting our customer care center online or you may also call our toll-free number: (800) 962-3661.

2. How can I return a shipment?

   If the shipment is unopened, simply write "refused" on the package and put it in the mail. If the shipment has been opened, you can return it in an envelope, mailer or box and send it at the 4th class rate. Be sure to enclose your invoice if available, or your name, address and if possible, your account number so we can adjust your account. Highlights will reimburse you for postage at your request. For further information, call this toll-free number: (800) 962-3661.

3. What if a shipment is damaged or missing?

   If any shipment is damaged or has not been received, please call our toll-free number to report it and request a replacement: (800) 962-3661.

4. Can I make changes to my club membership?

   Yes. For change of address, billing changes, delivery changes and other adjustments, visit our customer care center online or you may also call our toll-free number: (800) 962-3661.

5. Can I switch to a different club?

   Yes. You can change your membership from one Highlights Club to another any time simply by calling this toll-free number: (800) 962-3661.

6. How can I cancel my membership?

   To discontinue a club membership please do one of the following:
   - Visit our Customer Care Center to cancel online
   or
   - Return your invoice marked "Cancel"
   or
   - Go to our Customer Service Contact page to inform Customer Service.

Miscellaneous

1. Why are children's names not displayed on your website?

   For privacy and security reasons, we do not display children's names on our website. If you need to make changes to your recipient information or have further questions, please call our toll free number: (800) 962-3661.