Click on one of the questions below to see its answer.
- Do you have a retail/outlet store?
- How many times per year do you mail catalogs?
- What if I have a product I think should be considered for the Catalog?
- What if an item is temporarily unavailable?
- What is your customer promotion/communication policy?
- How do I cancel or change a Catalog merchandise order?
- What are the hours of operation for customer service?
- What are your other important telephone numbers?
- Where can I send a mail order?
- Where can I send comments, questions and/or suggestions?
- Does the Highlights Catalog ship internationally?
- How long has the catalog been in operation?
- How long will it take for my order to arrive?
- How much do you charge for shipping?
- What type of shipping is available?
- Do you provide gift wrap service?
- Does Highlights Catalog sell gift certificates?
- What is the cost for personalization?
- Can I choose the font or style of personalization?
- Can I use foreign or special characters in the personalization?
- How do I order personalization?
- How can I order several of the same items, each with different personalization?
- What if I do not want to personalize the item. Can I order it without?
- What if I order the product without personalization, but decide later that I want to have it personalized?
- Can I return a personalized item if I am unhappy with it?
- What shipping options are available when I order a personalized item?
- How soon will my personalized item arrive?
- How do I redeem a Gift Card at Highlights.com?
- How can I check the balance on my Highlights Gift Card?
- What can I buy online with Highlights Gift Cards?
- What if the total cost of my order is greater than the amount on my Gift Card?
- What if the total cost of my order is less than the amount on my Gift Card?
- How do I buy a Highlights Gift Card?
- Will my Highlights Gift Card expire?
- Are Gift Cards Taxed?
- What shipping options are available when I order Highlights Gift Cards?
- How soon will my Highlights Gift Cards arrive?
- Do you ship every day of the year?
- Do you accept COD?
- Do you accept purchase orders?
- How is sales tax calculated?
- What credit cards do you accept?
- Does Highlights Catalog protect my privacy?
- Is it safe to order online?
- Can I return merchandise if I'm not completely satisfied?
- Do you have a retail/outlet store?
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No.
- How many times per year do you mail catalogs?
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We mail Fall, Holiday, Spring and Summer catalogs. If you do not already receive our print catalog, you may Request a Catalog.
- What if I have a product I think should be considered for the Catalog?
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Send all product and vendor information to:
Highlights Catalog, Inc.
Attn: Merchandising Dept.
PO Box 846
Columbus, OH 43216-0846
- What if an item is temporarily unavailable?
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Item Availability is noted on the website. An item that is temporarily out of stock will be marked with an Expected Ship Date. This is the date that we expect the product to ship from our warehouse to you. All In Stock items (also noted within the large display window) ship within 48-72 hours of receipt of your order.
- What is your customer promotion/communication policy?
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Highlights has multiple product lines of which our customers are not always aware; we may contact you to let you know about one of our exciting products. Also, we sometimes make our customer names and addresses available to other carefully screened companies whose products we believe might be of interest. Please be assured we do not release children's names. Customers who do not wish to receive such mailings can change their communication preferences using our Communication Preferences form.
- How do I cancel or change a Catalog merchandise order?
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Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However there is a chance we can cancel or change it if you call us right away after you submit the order.
To cancel or change your merchandise order, immediately call the Highlights Catalog Customer Service toll free number (888) 876-3810 (24 hours a day/7 days a week). Please phone us with your request—emailing your request to us risks delay.
If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Often times a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must not open the box and return it to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.
- What are the hours of operation for customer service?
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Customer service is available anytime 24 hours a day, 7 days a week. Please call 1-888-876-3810 (toll free) or Contact Us online for faster service.
- What are your other important telephone numbers?
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Catalog Order Line - available 24 hours a day, 7 days a week
1-800-422-6202
Catalog Customer Service - available 24 hours a day, 7 days a week
1-888-876-3810
Catalog Fax Line - available 24 hours a day, 7 days a week
1-888-285-7110
- Where can I send a mail order?
-
Highlights Catalog
2300 Hidden Picture Drive
PO Box 182112
Columbus, OH 43218-2112
- Where can I send comments, questions and/or suggestions?
-
Highlights Catalog
2300 Hidden Picture Drive
PO Box 182112
Columbus, OH 43218-2112
- Does the Highlights Catalog ship internationally?
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At this time, we can only process orders to be delivered to addresses in the United States (including Hawaii and Alaska). In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause. If you are located outside the U.S. and would like to place an order to be shipped within the U.S., please contact Customer Service at 1-888-876-3810. Customer Service is available Monday- Friday 8:00 am- 9:00 pm EST.
- How long has the catalog been in operation?
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The catalog was started in 1997.
- How long will it take for my order to arrive?
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We ship all In Stock items within 24 to 48 hours of receiving your order. If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. Items shipped via Standard Delivery will arrive in 8 to 10 business days. Second Day and Next Day Delivery are available for an additional charge. For more information on Shipping and Handling, please refer to our Shipping Table.
- How much do you charge for shipping?
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Our shipping charges are very reasonable, see our Shipping Table for details.
- What type of shipping is available?
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Standard Delivery (8-10 business days)
Second Day Delivery
For further information on Shipping, please see our Shipping Table: Shipping & Handling
- Do you provide gift wrap service?
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Gift wrap is available on most products for an additional charge of $4.95 per item. Items not available for gift wrap are noted.
- Does Highlights Catalog sell gift certificates?
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Highlights now offers Gift Cards which are available in $10 incremental amounts. They are available online or by calling Customer Service at 1-888-876-3810. Customer Service is available Monday - Friday 8:00 am- 9:00 pm EST. Gift Cards may be redeemed through our contact center or on Highlights.com.
PLEASE NOTE: Gift Cards can be used toward Highlights Catalog products only and cannot be used towards Highlights Magazine, Highlights Book Clubs, or other Gift Cards. See our Gift Card FAQs for more information.
- What is the cost for personalization?
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There is no cost. Personalization is free.
- Can I choose the font or style of personalization?
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The font and style of personalization shown in the item photograph is how your personalization will appear. We are unable to make changes to the style shown.
- Can I use foreign or special characters in the personalization?
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At this time, we can accommodate standard US keyboard numbers and letters only.
- How do I order personalization?
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To personalize an item, first add it to your cart. You will then be directed to a page where you can specify personalization for the product. From that page, you will be able to continue shopping or check out.
You can also edit personalization from your shopping cart or during checkout.
- How can I order several of the same items, each with different personalization?
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If you add more than one item to your cart, you will be able to personalize them each separately.
- What if I do not want to personalize the item. Can I order it without?
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Certain items require personalization while others do not. If you do not wish to add names or other personalization to an item that does not require it, it will come to you "plain".
- What if I order the product without personalization, but decide later that I want to have it personalized?
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Unfortunately, we cannot personalize a product after it has been shipped.
- Can I return a personalized item if I am unhappy with it?
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Yes. Highlights wants your shopping experience to be fun and positive. If you are unhappy with a personalized item, we will replace your item or refund your money.
- What shipping options are available when I order a personalized item?
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Shipping times vary depending on the product personalized. Please see each item's page for more details.
Expedited shipping is not available on personalized items.
- How soon will my personalized item arrive?
-
Shipping times vary depending on the product personalized. Please see each item's page for more details.
- How do I redeem a Gift Card at Highlights.com?
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Browse Highlights.com to find the items you wish to buy and add them to your Cart. When you checkout, enter the Gift Card number (located on the back of the card) in the field provided on the Payment Information page of Checkout.
If the balance available on your Gift Card is less than the total cost of your order, you will be need to provide credit card information to complete your order.
Gift Cards are subject to the following terms and conditions:
- Only one Gift Card may be used per online order.
- Balances of Gift Cards cannot be combined online with balances of other Gift Cards or other gift certificates. To order using multiple Gift Cards please order by phone at 1-800-422-6202.
- Gift Cards cannot be used to purchase other Gift Cards, Magazine subscriptions or Club subscriptions.
- How can I check the balance on my Highlights Gift Card?
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The value of the Gift Card is printed on the back of the card. Gift cards are one-time use cards, and do not carry a balance.
- What can I buy online with Highlights Gift Cards?
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Highlights Gift Cards can be redeemed for any product sold at Highlights.com, except for the purchase of other Gift Cards, Magazine subscriptions or Club subscriptions.
- What if the total cost of my order is greater than the amount on my Gift Card?
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If the balance available on your Gift Card is less than the total cost of your order, you will be prompted to provide credit card information to complete your order.
- What if the total cost of my order is less than the amount on my Gift Card?
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If a customer's gift card is worth more than their order total, the system will hold the balance in the form of a merchandise credit. The customer can contact customer service at (888) 876-3810 to use the credit.
- How do I buy a Highlights Gift Card?
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Search for "gift card" in the search box at the top of the page. Gift Cards may be purchased in any amount between $10 and $100, and come in 5 different designs to pick from.
You may also order a Gift Card by phone by calling 1-800-422-6202.
- Will my Highlights Gift Card expire?
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Highlights Gift Cards do not have an expiration date.
- Are Gift Cards Taxed?
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The customer who purchases a gift card will not be charged tax or shipping. However, the customer who redeems the gift card is responsible for those charges. The current taxable states are OH, PA, WI and IL.
- What shipping options are available when I order Highlights Gift Cards?
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Gift cards are mailed out of the contact center by first class mail. They arrive within 8-10 business days. Unfortunately, express delivery is not available.
- How soon will my Highlights Gift Cards arrive?
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Gift cards are mailed out of the contact center by first class mail. They arrive within 8-10 business days. Unfortunately, express delivery is not available.
- Do you ship every day of the year?
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We ship Gift Cards Monday through Friday, except on holidays observed by the USPS and UPS.
- Do you accept COD?
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No.
- Do you accept purchase orders?
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Purchase orders are accepted for orders over $250. Please contact Customer Service for additional details.
- How is sales tax calculated?
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Sales tax is calculated only on orders shipped to Ohio, Illinois, Wisconsin, and Pennsylvania.
- What credit cards do you accept?
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Visa, MasterCard, Discover & American Express.
- Does Highlights Catalog protect my privacy?
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We always protect personal privacy. Please see our Privacy Policy for complete details.
- Is it safe to order online?
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It is completely safe to order online from the Highlights Catalog. When we prompt you for credit card information, we encrypt the number for security. This is called Secure Socket Layer. You will notice a lock and key icon in the lower-left hand corner of your browser. The lock closes when you submit the order from our secure shopping cart.
- Can I return merchandise if I'm not completely satisfied?
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We believe that shopping with the Highlights Catalog should be a fun and positive experience. If for any reason you're not happy and wish to return an item, simply fill out the information on the reverse side of the invoice and send it back for an exchange or refund...your choice.
For more information on this topic, visit our section on Returns & Exchanges
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